ExRate Support

Last updated: September 22, 2026

Need help with ExRate? Check the questions below, or contact us by email.

Contact

Email: henrychung.dev@gmail.com

To help us look into a problem, please include your iPhone model, your iOS version, and a short description of what happened.

Frequently asked questions

How do I add the widget?

1. Touch and hold an empty area of your Home Screen until the apps start to jiggle.
2. Tap Edit → Add Widget (or the + button) in the top-left corner.
3. Search for ExRate, choose the small or medium size, and tap Add Widget.

The widget shows your most recent conversion. Tap the swap button to switch the two currencies. The medium widget also lets you adjust the amount and the step size (×1 to ×1,000). To choose different currencies, open the app.

Why does the Lock Screen card turn off after 8 hours, and how do I turn it back on?

The Lock Screen card is a Live Activity. iOS allows a Live Activity to run for up to 8 hours and then ends it automatically. This is an iOS limit, not a setting in ExRate.

When the card turns off, it shows Turned Off with a ▶ button. To turn it back on:

• Tap ▶ on the card, or
• Open ExRate. If you left Show on Lock Screen on, the card turns back on automatically.

If the card doesn’t appear at all, make sure Live Activities are allowed in Settings → ExRate → Live Activities.

While you use the buttons on the Lock Screen, iOS may also turn off the display after a few seconds. This is also an iOS limitation. Thank you for your understanding.

How often are exchange rates updated?

Rates are European Central Bank reference rates, provided by Frankfurter. They are published once per business day, usually around 16:00 Central European Time, and are not updated on weekends or public holidays.

• ExRate downloads the latest rates when you open the app.
• To refresh manually, tap the date next to Rates as of below the conversion.
• The widget and the Lock Screen card use the rates the app last downloaded.
• Your most recent rates are saved on your device, so conversions keep working offline.

Rates are for reference only. Rates used by banks and card companies for actual transactions may differ.

How do I change ad tracking or consent settings?

• Tracking (all regions): Go to Settings → Privacy & Security → Tracking and turn ExRate on or off. If tracking is off, you still see ads, but they are not personalized.
• EEA / UK / Switzerland users: Tap the Privacy Settings button (hand icon) at the top of the App’s main screen to review or change your ad consent choices. This button appears only in regions where it’s required.
• Google ad personalization: You can manage how Google personalizes ads through your Google Account’s Ad Settings.

For more about the data involved, see the ExRate Privacy Policy.